Latest Service-Cloud-Consultant Test Format, Valid Exam Service-Cloud-Consultant Vce Free

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The Salesforce Service-Cloud-Consultant practice material of Real4Prep came into existence after consultation with many professionals and getting their positive reviews. The majority of aspirants are office professionals, and we recognize that you don't have enough time to prepare for the Salesforce Service-Cloud-Consultant Certification Exam. As a result, several versions of the Salesforce Certified Service cloud consultant (Service-Cloud-Consultant) exam questions will be beneficial to you.

Salesforce Service-Cloud-Consultant Certification Exam is designed for professionals who have expertise in the Salesforce service cloud platform. Salesforce Certified Service cloud consultant certification validates the skills and knowledge required to design and implement Salesforce service cloud solutions that meet customer requirements. Service-Cloud-Consultant exam consists of 60 multiple-choice questions and costs $200 for registration.

To prepare for the exam, Salesforce offers a Service Cloud Consultant certification study guide, which covers all the topics covered in the exam. You can also take training courses through Salesforce University or attend workshops and webinars provided by Salesforce partners. Additionally, you can take practice exams to test your knowledge and identify areas where you need to focus your study efforts.

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Salesforce Service-Cloud-Consultant exam is a valuable certification for professionals who want to demonstrate their expertise in designing and implementing customer service solutions using the Salesforce platform. Salesforce Certified Service cloud consultant certification is designed to test the candidate's ability to manage service level agreements, optimize customer service processes, and provide excellent customer service to clients. By passing the Service-Cloud-Consultant Exam, the candidate can become a Salesforce Certified Service Cloud Consultant and advance their career in customer service management.

Salesforce Certified Service cloud consultant Sample Questions (Q177-Q182):

NEW QUESTION # 177
Which statement is true regarding the Salesforce CTI adapter? Choose 3 answers

A. Prebuilt CTI adapters for different telephony systems are available on the Force.com AppExchange
B. It acts as an intermediary between telephony systems, the salesforce Call Center application, and Salesforce user interface
C. It does NOT require a software install for each call center user on a Windows-based PC.
D. It is based on the Salesforce CTI Toolkit and consists of source code, libraries, and files
E. It is a server-based software program that controls the appearence and behavior of a Salesforce SoftPhone

Answer: A,B,D

NEW QUESTION # 178
In order to satisfy the internal Enterprise Security requirements, Universal Containers would like to conduct a
Disaster Recovery and Business Continuity exercise with Salesforce. This would involve taking the production
copy and making sure agents can work from the production copy until production is restored. The results of
the exercise are provided to Enterprise Security as part of an annual audit.
What should a Consultant recommend to support this exercise?

A. Use a Partial sandbox for the DR exercise
B. Use a Developer Pro sandbox for the DR exercise
C. Use a Full copy sandbox for the DR exercise
D. Allow the exercise to be done in a Production instance

Answer: C

NEW QUESTION # 179
Agents at Universal Containers are required to update the case status to Waiting for Customer after they send an email to the case contact. Support Managers are noticing that many Agents are forgetting to perform this step.
What should a consultant recommend to address this problem?

A. Define Case Escalation Rules
B. Create a Case Macro
C. Activate a Validation Rule
D. Configure Process Builder

Answer: B

NEW QUESTION # 180
A company has implemented Salesforce Service Cloud. The company needs Key Performance Indicators (KPIs) to ensure that its customer support service center is profitable. Which three metrics can be used to help executive management understand service center costs? Choose 3 answers

A. Case resolution time
B. All open cases by Channel
C. All open Cases by Priority
D. All Cases by Customer
E. All Cases closed Month-to-date

Answer: A,B,C

NEW QUESTION # 181
Universal Containers provides Customer Support for two separate business operations. The cases managed for each operation have different steps and fields.
Which three features could be implemented to support this? Choose 3 answers

A. Page Layouts
B. Article Types
C. Support Processes
D. Record Types
E. Omni-Channel

Answer: A,C,D

Explanation:
Page layouts, record types, and support processes are features that can be implemented to support different case management steps and fields for two separate business operations. Page layouts control the layout and organization of fields, buttons, related lists, and other components on a record detail or edit page. Record types allow you to offer different business processes, picklist values, and page layouts to different users based on their profiles. Support processes define the picklist values for the Status field on cases for each record type.
Verified References: Service Cloud Consultant Certification Guide & Tips, Page Layouts Overview, Record Types Overview, Support Processes Overview

NEW QUESTION # 182
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Latest Service-Cloud-Consultant Test Format, Valid Exam Service-Cloud-Consultant Vce Free

Valid Exam Service-Cloud-Consultant Vce Free, Service-Cloud-Consultant Exam Experience

Salesforce Certified Service cloud consultant Sample Questions (Q177-Q182):

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